Shipping policy

Shipping Policy

At Aloua Vision & Print (AVP), the majority of our products are made to order. Please read the information below before placing your order.

Made-to-Order Timeframe

Made to order: Please allow up to 14 working days for your order to be dispatched.

This is our maximum standard production timeframe and your order may be completed and dispatched sooner.

Working days are Monday to Friday and exclude New Zealand public holidays.

During particularly busy periods, large releases, promotional events or circumstances outside our control, orders may occasionally take longer. If we become aware of a significant delay affecting your order, we will endeavour to keep you informed.

Shipping & Delivery

Once your order has been completed and dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.

The 14-working-day timeframe refers to the time required for AVP to make, prepare and dispatch your order. It does not include courier delivery time after your order has been dispatched.

Courier delivery times are estimates only and may vary depending on your location, courier network delays, weather, public holidays and other circumstances outside our control.

Shipping Costs

Available shipping options and the applicable shipping cost will be displayed at checkout based on your order and delivery location.

International Orders

International delivery times vary depending on the destination and courier service.

International orders may be subject to customs charges, import duties, taxes or other fees imposed by the destination country. Where applicable, these charges are the responsibility of the recipient and are not included in the shipping amount paid to AVP unless otherwise stated at checkout.

Incorrect or Incomplete Delivery Addresses

Please check your delivery information carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost, Delayed or Damaged Parcels

Once an order has been handed to the courier, delivery is subject to the courier's network and delivery process.

If your tracking information shows an unusual delay, or you believe your parcel has been lost or damaged in transit, please contact us and we will assist with investigating the issue with the courier where appropriate.

Returns & Exchanges

Returns, exchanges, refunds and issues relating to incorrect or faulty products are covered separately under our Refund Policy.

Questions About Your Order

If you have any questions about the production or delivery of your order, please contact Aloua Vision & Print and include your order number so we can assist you.